ProMed Ambulance launched its centralized communications center in 2020. Located in El Dorado, Arkansas, the center known as MiHCoMM (mobile integrated health care communications center) handles 911 emergency and non-emergency transport services across our six-county regional service area. The dispatch center links with county 911 emergency centers to receive emergency service requests, then dispatch the closest appropriate unit.
Using the latest in computer aided dispatch (CAD) and automatic vehicle location (AVL) technologies, MiHCOMM ensures that the closest available resource is sent when time is critical. The center also helps load balance the system so that EMS resources can be used most efficiently — saving time and saving lives.
EMERGENCY MEDICAL DISPATCH
ProMed will begin offering Emergency Medical Dispatch (EMD) by mid-2022. If you’re interested in a career that puts you at the heart of every emergency response, becoming a certified EMD Telecommunicator is just the ticket. Visit our career center to learn more about this role and to apply today.
911/EMERGENCY INTAKE
In an emergency, you should always dial 9-1-1.
MiHCOMM works jointly with Public Safety Answering Points (PSAPs) across the State of Arkansas. Telecommunicators are responsible for the intake of 911 calls transferred by a Public Safety Answering Point (PSAP) as well as those received directly by the center. During this call the caller is asked key questions to determine the location, nature and priority of the call. The caller is then provided with instructions that range from preparing for the arrival of the ambulance to giving life-saving instructions for emergencies such as imminent childbirth, choking, CPR for cardiac arrest, etc. Once a call is received, it is assigned to the closest available 911 EMS team to respond. The units are then provided with up-to-date information on the call they are responding to. The ambulances are equipped with in-cab mobile data terminals (MDT’s) that provide turn-by-turn navigation, patient information and other data points that help the EMTs and Paramedics prepare even before reaching the scene.
NON-EMERGENCY / SCHEDULED AMBULANCE SERVICES
The communications center provides call intake services from individuals, hospitals, long term care facilities and hospices and others to help schedule and coordinate non-emergency ambulance transportation. These requests include but are not limited to:
- Interfacility Transports (Higher Level of Care)
- Discharges
- Repetitive Appointments (Wound Care, Dialysis, etc.)
AIR MEDICAL COORDINATION & CRITICAL CARE
ProMed MiHCOMM works closely with air medical services across the state and across the region. In critical, time sensitive emergencies, our paramedic and critical care teams initiate vital, lifesaving measures. When time and distance are also important in caring for the patient, MiHCOMM provides flight acceptance information to the air provider, locates and transmits landing zone or airport coordinates, and helps bridge the communications between ground and air medical care teams.
We are constantly recruiting highly motivated individuals to join our high-performance team of communications professionals. Training is provided to employees. Positions include the following:
EMS Telecommunicator
(Call Intake, Non-emergency, interfacility)
Certified EMD Telecommunicator
(911 Emergency pre-arrival instruction)
